• Bio

    14 years+ experienced, savvy, committed professional = I ain't no rookie

    I am an innovator and creator who can work collaboratively and independently. Energetic, dedicated, organized, self-motivated, I can multi-task, use judgment to problem solve, deliver clear and concise communication, write and edit policies and procedures with great attention to detail. I have the ability to prioritize and the communication skill to be collaborative with global cross-functional teams when I work under pressure in fast paced changing environments. I work to employ all my skills like digital marketing, social media, search engine optimization (SEO), creative design and content development, technical writing and Cyber Security IT project management. All of this and my “can do” attitude translates into high quality relationships with team members, clients, vendors, and top executives.

     

    I am an experienced, committed, savvy, results-focused professional.

     

    Specialties: Cyber Security IT Awareness • Cyber Security IT Project Coordination • Technical Writing • Technical Documentation Management • Technical Support • Testing • Training • Reporting • Project Management • Digital Marketing • Web Content Strategy • Organic Web Presence • Social Media • SEO • SEM • SMM • Web Analytics • Web & Print Copywriter • Public Relations • Campaign Strategy • Contests • Surveys • New Product Launch • Lead Generation • Relationship Management • Sales Collateral & Support • Market & Financial Research

  • Technical Skills

    Social Media

    Web Design & Management

    CRM & Databases

    Adobe Photoshop, InDesign & FrameWork

    MS Office Professional and Office 365

    Google Office & Sites

    MS Visio and Access

    HTML & CSS

    WordPress

    SharePoint

    Google Analytics

    Salesforce

  • Experience

    Citibank

    Assistant Vice President - Business Information Security Officer

    January 2017 - Present

    • Lead the coordination of relevant and consistent cyber security risk initiatives and reporting to grow cyber security brand and security awareness, value and credibility with a range of stakeholders, including employees, Center GISOs, Senior Business Leaders, and applicable stakeholders.
    • Supported and advocated a sustainable information security risk management program to ensure information risks are identified, assessed, mitigated and controlled.
    • Monitored and recommended changes, enhancements or additions to the security controls of business applications enhancing the Information Security profile of the organization's processes.
    • Partnered and assisted in the development of strategies and plans for improving both Architecture and application security.
    • Developed effective business relations to interpret, translate, advocate information security requirements of the business IS program into technical requirements to keep focus on overall risk and intellectual property protection.
    • Managed the communication of security events like security breaches and policies by initiating and coordinating emergency actions to protect the business unit from an imminent loss of information, brand reputation, and customer trust.
    • Assisted in the investigation of incidents, and infrastructure units by identifying IS risks and the appropriate controls for development, day-to-day operation, and remediation of non-compliance.

    GRN of Success Gabriella Nelms

    Social GRN (Grin*) Strategist 

    January 2012 - Present

    • Provide strategic digital marketing consulting in SEO, social media, and branding & marketing strategy.  
    • Develop, implement, and manage social media marketing campaigns to create interactive digital content for brands, personalities, companies, products and ideals.  

    Information Security Communications & Financial Strategist

    September 2015 - September 2016

    Information Security Communications Strategist

    June 2014 - September 2015

    • Managed Jabil’s Global CyberSecurity Information Assurance (GCIA) $10+ million budget.
    • Evaluated cost centers, performed financial analysis, and aligned team roadmap with the annual budget.
    • Branded GCIA team capability, IT as a Service, thru communication of its enterprise value to Jabil, its customers, vendors, and partners of its application, software technology, and advanced systems.
    • Implemented new cross-channel digital strategies (Web, Video, Email, Newsletter, and Print) for branding the global rollout of the Employee Access EcoSystem, Security as a Service, and other key Information Technology Security projects.
    • Created new digital marketing framework (Web, Video, Email, Contests, Presentations, and Print) for rebranding the GCIA Team’s application, software technology, and advanced systems.
    • Wrote integrated digital communication plans to generate ROI for internal teams and external partners.
    • Coordinated designated projects from beginning to end in Compliance, Audit, License, Policies and Procedures, Identity Access Management, Mobile Device Management, Application Security, Web Security and Internal software.
    • Scoped project problem areas, wrote & edited technical and user training documentation to specifications and data requirements, measured project performance and user acceptance, conducted project user testing and training with user interface, provided technical support and reporting.
    • Drove project tasks to completion in accordance with the project timeline.
    • Lead regular project performance status meetings with key stakeholders to deliver reports and variances.
    • Implemented, measured, and analyzed tangible engagement data and soft metrics from Google Analytics and other statistical tools for C-level executives.

    Arthur Rutenberg Homes

    Sales and Marketing Support Coordinator 

    April 2012 - February 2014

    • Revitalized a 60-year-old brand generating $82 million in revenue using new Ideas and Digital Media Marketing strategies such as developing a mobile app and online branding thru Facebook, Twitter, LinkedIn, etc.
    • Designed and tested customers’ online brand experience via social media, blogs, live chat, and website.
    • Measured and analyzed Sales, Social Media & SEO efforts using Google Analytics and statistical tools.
    • Conducted sales and user training for 32 franchises via in-person boot camps, remote desktop sessions, and monthly webinars.
    • Wrote and edited technical documentation for user interface according to specifications and data requirements and sales training documentation.
    • Managed the company’s knowledge management thru Share Point and other customer database management tools.
    • Provided technical support and general sales support.

    Telovations

    Special Projects Manager 

    December 2010 - December 2011

    • Coordinated designated projects from beginning to end in accounting, operations, and sales and marketing for a dynamic telecommunications startup with $5 million in revenue.
    • Conducted sales and marketing tracking and research information by collecting, analyzing, and summarizing SEO data and customer trending.
    • Ensured accuracy of customer accounts and contract renewals in Salesforce.com.
    • Wrote & edited sales documentation to specifications and data requirements.
    • Provided sales support by assembling quotations, RFP proposals, slide shows, presentations, product capability booklets.
    • Provided technical support as the first point of contact in provisioning process improving order fulfillment.
    • Posted, evangelized, and grew company’s buzz through blog, social & charitable activities, and newsletter.

    Lovett Miller

    Research Manager 

    August 2007 - December 2010

    • Played a key role as their first point of contact with clients for a bustling venture capital fund that had $175 million under capital.
    • Served as liaison and managed relationships with partners, brokers and investors.
    • Wrote and edited detailed assessments of client’s business model, capital structure, and financial statements.
    • Coordinated designated IT & financial projects.
    • Wrote and edited technical and financial documentation to specifications and data requirements.
    • Managed daily operations of while driving key finance-related activities and reporting on account reconciliations, AR/AP transactions, and expense management.
    • Ensured accuracy of data through maintenance of several bank, investment, and security ledgers, and performed internal audits.
    • Wrote and edited policies and procedures for office management and technical support.

    Lovett Miller

    Executive Assistant to Managing Director 

    June 2000 - August 2007

    • Fulfilled key administrative and business needs of busy Managing Director, while orchestrating support services for other firm officers.
    • Ensured monies owed were both paid and received by analyzing AR/AP for several entities, performed account reconciliations, and managed financial ledgers.
    • Served as first point of contact for investors, clients, and top executives.
    • Engaged in staff recruitment, interviewing, hiring, and training to optimize success of new employees.
    • Managed website and public relations efforts.
    • Wrote & edited policies and procedures for office management and technical support.
    • Provided technical support and general administrative support.

  • Awards

    Finalist ­ Oktane Lightning Award (August 2016)

    The Oktane Awards celebrate the organizations and individuals who are taking big steps that enable their teams to worry less about technology, and focus more on innovative ways to drive value for the business. The Oktane Awards recognize inspiring and forward-thinking customers that are achieving ground-breaking results with Okta. The award nomination is a recognition of Walther Ardon and the entire Okta project team for their long hours, days and weekends committed to ensuring the Okta project’s success. The Okta project team members include Walther Ardon, Greg Fisher, Heantee Foo, Michael Theriault, Bryan Bowie, Chris Pearson & Gabriella Nelms.

    Awards Winner and Nominee – T.E.N. ISE Southeast Executive of the Year (March 2016)

    John Graham and the GCIA team won this award in recognition of the outstanding leadership and performance in risk management, data asset protection, regulatory compliance, privacy, and network security.Tech Exec Networks enables relationships and opens channels of communication between technology and security executives to interact with peers, industry visionaries and solutions providers. The company’s offerings include some of the country’s most well-acclaimed executive programs including virtual and traditional executive roundtables, road shows, private executive engagements and leadership recognition programs.

    Finalist and Nominee ­ T.E.N. ISE North America Leadership Summit (November 2015)

    This award recognizes information security executives and their teams who demonstrate outstanding leadership in risk management, data asset protection, regulatory compliance, privacy, and network security. Tech Exec Networks enables relationships and opens channels of communication between technology and security executives to interact with peers, industry visionaries and solutions providers. The company’s offerings include some of the country’s most well-acclaimed executive programs including virtual and traditional executive roundtables, road shows, private executive engagements and leadership recognition programs.

    Winner and Nominee ­ T.E.N. ISE Southeast Project of the Year (March 2015)

    This award recognized GCIA’s Employee Access Ecosystem team (John Graham, Walther Ardon, Greg Fisher, Michael Theriault, Troy Riley, Erik Collasius, and Gabriella Nelms) for their outstanding leadership in risk management, data asset protection, regulatory compliance, privacy, and network security. Jabil’s global customer base is highly competitive regarding intellectual property, cutting edge innovation, and the secrecy surrounding new product launches. Losing this data would result in millions of dollars in contract fines, as well as, major loss of existing and future business. To minimize customer and Jabil risk, Jabil created and adopted a portfolio of security-as-a-service solutions in order to better protect and secure the company’s critical information. The security-as-a-service initiative spanned three areas: application access, data loss prevention and external threats. This project enables Jabil to close security gaps, have an accelerated rapid time to value, leverage its security technology and practices as a market differentiator and create a competitive business advantage in the marketplace.

    Nominee ­ T.E.N. ISE North America Leadership Summit and Awards (November 2014)

    This award recognizes information security executives and their teams who demonstrate outstanding leadership in risk management, data asset protection, regulatory compliance, privacy, and network security. Tech Exec Networks enables relationships and opens channels of communication between technology and security executives to interact with peers, industry visionaries and solutions providers. The company’s offerings include some of the country’s most well-acclaimed executive programs including virtual and traditional executive roundtables, road shows, private executive engagements and leadership recognition programs.

    Nominee – CIO’s Digital Edge 25 Awards (November 2014)

    The Digital Edge 25 Awards honor enterprises that have leveraged the digital technologies of social, mobile, analytics or cloud to transform or innovate in their business by:
    -Focusing on the cross-functional business leadership that drives success.
    -Attesting to the power of digital leadership.
    -Recognizing a select group of digital achievers who have made great strides towards being a digital-centric business.

  • Gabriella is always creating and working. She’s full of ideas and has a natural aptitude for aesthetics and understanding of my ideas that makes her stand out from her fellow graphic and web designer peers. She pays close attention to what you say and tries to capture the essence of your requests in her project deliverables, which are on-time and point. She has added a lot of value to the team not only with her designs but with her creative, positive outlook. She’s also great at organizing and bringing people together on projects. In other words, Gabriella would be a great hire for any job. - Mike Ring, IT Security Architect 

    Gabriella is an extremely detailed person. In my dealings with her, she has proven to exhibit excellent follow through and exemplifies the talents and skills that will take her far in her life. She has a strong handle on the technical issues that are ingrained in today’s business world. She has been able to translate high technical information into a message that can be easily understood by others in her organization.

    -Thomas Forkan, Senior VMware Engineer

  • Edu & DEV

    December 2016

    Content Marketing Institute is the leading global content marketing education and training organization, teaching enterprise brands how to attract and retain customers through compelling, multi-channel storytelling.

    December 2016

    MarketingProfs is the one source that individual marketers, marketing teams, and some of the world's largest organizations turn to for modern marketing tools, training, strategies, articles, online seminars, discussion forums, and much more.

    March 2016

    May 2016

    The University of Maryland is the state's flagship university and one of the nation's preeminent public research universities. A global leader in research, entrepreneurship and innovation, the university is home to more than 37,000 students, 9,000 faculty and staff, and 250 academic programs. Its faculty includes three Nobel laureates, three Pulitzer Prize winners, 47 members of the national academies and scores of Fulbright scholars. The institution has a $1.8 billion operating budget, secures $500 million annually in external research funding and recently completed a $1 billion fundraising campaign.

    December 2015

    ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

     

    ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management.

    February 2012

    The Tampa SEO Training Academy is a Licensed Training Associate of the Search Engine Academy and offers participants in Florida access to the premier SEO Training Certification Courses in the industry. Now available are a 2-Day SEO Basics, 3-Day SEO Advanced and a combined 5-Day SEO Mastery Workshop.

    Master Business Administration ( Finance, MIS, Management)

    August 2003 - December 2007

    USF ranks 50th in the nation for federal expenditures in research and total expenditures in research among all U.S. universities, public or private, according to the National Science Foundation. Serving more than 47,000 students, the USF System has an annual budget of $1.5 billion and an annual economic impact of $3.7 billion. USF is a member of the American Athletic Conference.

     

    Activities: · Graduate Business Association · Kosove Society · National Conference of Community and Justice · Phi Kappa Phi · Beta Gamma Sigma · Hui Na Aikanes o Hawaii · Ka Pa Hula o Kahekili

    Bachelor of Science (Biology)

    August 1996 - August 2000

    USF ranks 50th in the nation for federal expenditures in research and total expenditures in research among all U.S. universities, public or private, according to the National Science Foundation. Serving more than 47,000 students, the USF System has an annual budget of $1.5 billion and an annual economic impact of $3.7 billion. USF is a member of the American Athletic Conference.

     

    Activities: · Kosove Society · ASIA · Physics Club · Honors Program · Biology Honors Program · Hui Na Aikanes o Hawaii · Ku'u Home o Polynesia · HOSA

  • Download

    My resume is available for download in several formats:

    • Word 
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    • Infographic

  • VIEW

    I’ve learned that people will forget what you said, people will forget what you did,

    but people will never forget how you made them feel.

    - Maya Angelou

    Gabriella Nelms Portfolio of Work
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  • Contact

    I welcome the opportunity to work with great people doing inspiring things.

     

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